Monthly Report · March 2026
Monthly Intelligence Report · March 2026

Welcome,
Jubilant Energy

Your comprehensive monthly service and performance dashboard — built from live POS transaction data, SLA metrics, and AI-generated insights curated exclusively for your account.

₹43.24Cr
Total GTV · March
9,81,686
Total Transactions
POS Network Overview

5,123 POS
deployed across 3,007 stores

Active POS at 41.46% — a key focus area for March. Hardware ticket resolution improved with only 76 tickets this month vs 90 in February.

2,124
Active POS · March
41.46%
Active POS %
Payment Insights

UPI leads at
83.20% of all transactions

UPI continues to dominate your payment mix. Non-UPI GTV of ₹10.37 Cr held steady. Average transaction value rose to ₹6,742 — highest in 12 months.

₹6,742
Avg Transaction Value
83.20%
UPI Transaction Share
Service Performance

87.09% tickets
resolved within 24 hours

302 total tickets in March — lowest in 12 months. 43% resolved within 4 hours. Transaction tickets at 67 remain the primary recurring category.

302
Total Tickets · March
87.09%
SLA Within 24h
01 / 04
Key Performance Indicators · March 2026
Total GTV
₹43.24Cr
↓ vs ₹39.91Cr Feb (+8.3% recovery)
Total Transactions
9.82L
↑ +5.6% vs February
Active POS
2,124
↓ 41.46% active rate
SLA ≤ 24h
87.09%
↓ from 92.93% in Feb
UPI Transactions
8.17L
83.20% of total mix
Avg Txn Value
₹6,742
↑ Highest in 12 months
Txn / Active POS
191.62
↑ from 181.47 in Feb
Total Tickets
302
↓ Lowest in 12 months
GTV & Transaction Trends · 12 Months
Total GTV Split — UPI vs Non-UPI (₹ Cr)
Live Data
12 months: April 2025 – March 2026 · Source: Jubilant POS Network
Transaction Volume (Lakhs)
Ticket Volume Trends
Average Transaction Value (₹)
Active POS % Trend
Service Delivery · SLA Analysis
43.05%
Resolved · 0–4 Hours
44.04%
Resolved · 4–24 Hours
12.91%
Breach · 24+ Hours
SLA Trend — Within 24h % (12 Months)
Ticket Breakdown by Category · March 2026
76
Hardware
67
Transaction
153
Other
1
Connectivity
Support Channel Mix · March 2026
37.09%
Phone
30.46%
PineOne
16.89%
Email
3.31%
WhatsApp Bot
WhatsApp Bot adoption growing steadily — from 0.23% in April to 3.31% in March
AI-Generated Insights · March 2026

Active POS Activation — Priority Action

Active POS % has declined from 51.02% in April to 41.46% in March — a 9.56 percentage point drop over 12 months. With 2,999 inactive POS terminals, re-activation outreach targeting dormant stores could recover an estimated ₹8–12 Cr in monthly GTV based on average transaction rates.

Average Transaction Value — Positive Signal

ATV has reached ₹6,742 in March — the highest point in 12 months. This indicates a shift toward higher-value transactions, potentially driven by non-UPI payment growth. Merchant incentive programs aligned to premium products could accelerate this trend.

Ticket Volume at 12-Month Low

302 tickets in March is the lowest monthly count in the full year — a strong signal of improving hardware reliability and network stability. However, the 24+ hour breach rate of 12.91% (vs 7.07% in February) warrants attention in escalation protocols.

Upcoming Initiatives · Q2 2026
01 · In Progress
Inactive POS Re-Activation Drive
Targeted outreach to 2,999 inactive terminals. Goal: return to 50%+ active rate by June 2026. Field team deployment begins April 15.
02 · Launching May
WhatsApp Bot Scale-Up
Bot channel at 3.31% — target 15% by Q3. Expanding to handle EDC app uploads, transaction queries, and POS connectivity issues autonomously.
03 · Q2 2026
PineOne Portal Enhancement
New self-service modules for ticket logging, POS health monitoring, and real-time SLA tracking — reducing phone dependency by an estimated 20%.